From service request to invoice, every job on one record
Servestra is field service management software for maintenance and technical service companies. A request comes in, a work order opens, the technician completes the job in the mobile app and the service report goes to the customer — office, technician and customer all see the same record.
Phone notes, messaging groups and paper service forms give way to a record of who has each job, when, and in what state. Preventive maintenance is not forgotten and contract deadlines are not missed.
No credit card · All features unlocked · No automatic billing
- HVAC and refrigeration
- Lifts and escalators
- Appliance repair
- Industrial machinery and compressors
- Solar O&M
- Security systems
- Forklift and fleet maintenance
- Medical device service
The entire service operation in one system
Ready-made device types, checklists and fault codes for 54 sectors, so you never start from a blank page.
Work orders
Service requests become assignable work orders with a time-stamped trail of who did what.
Field app
Technicians complete checklists, attach photos and capture signatures on their phone — even offline.
Preventive maintenance calendar
Maintenance plans populate the calendar automatically; plan versus actual is tracked.
Contracts and SLAs
Define scope, response times and warranty status, with alerts before deadlines.
Van and parts stock
Each technician vehicle has its own stock; parts used are deducted automatically.
Customer portal and billing bridge
Customers see their devices and past reports themselves; out-of-scope items are invoiced separately.
See Servestra screen by screen
From the daily overview to the work order detail. Click a screen to see the details.
Daily overview
Everything you need at the start of the day on one screen: open jobs, overdue items, unassigned work and risks.
Work orders
Every service job in one list with priority, customer, device and due date.
Technician calendar
Weekly workload by technician, with unscheduled open jobs waiting below.
Work order detail
Customer, device, plan and history of a service job on a single page.
From request to invoice in five steps
- Request received
A request by phone, portal or e-mail is matched to the customer and device.
- Work order opened
Contract scope and response time are assigned automatically.
- Technician assigned
Technician and date are set; the job appears on their calendar.
- Completed on site
Checklist, fault codes, parts used and the customer signature are recorded.
- Report and invoice
The service report goes to the customer; out-of-scope items are invoiced.
Ready for your sector
54 sector packages with device types, checklists and fault codes let you start working on day one.
Everyone sees only what they should
Role-based access: technicians do not see prices, accounting cannot edit work orders, dealers see only their own customers. Every change is logged.
Try it free for 14 days
All features included, no credit card required. Plans and pricing are on the Servestra website.
Servestra is an AtayaLabs product. For custom adaptations or integrations for your service operation, get in touch with us.